Simlar Academy

REFUND POLICY

REFUND POLICY

Last Updated: 23 June 2026

1. Introduction

This Refund Policy explains the circumstances under which refunds may be granted for courses, training programmes, accommodation support services, educational materials, and other services provided by Simlar Academy.

By completing payment for any Simlar Academy service, the learner acknowledges that they have read, understood, and agreed to this Refund Policy.

2. Contact Information

All refund requests must be submitted in writing to:

Email: info@simlarltd.co.uk

Phone: +44 7366 510600

Location: Leicester, United Kingdom

3. Cooling-Off Period

For online purchases, learners may be entitled to a statutory cooling-off period under applicable consumer protection legislation.

However, where immediate access is provided to:

  • Google Classroom
  • Recorded lessons
  • Digital learning materials
  • Downloadable resources
  • Online training content

the learner expressly agrees that access may begin immediately and acknowledges that cancellation rights may be reduced or lost once such access has been granted.

4. OSCE Training Refunds and Free Resit Preparation Support

More than 28 Days Before Training

Cancellation requests received more than 28 days before the training start date may receive a refund less an administration fee of £50.

Between 14 and 28 Days Before Training

Cancellation requests received between 14 and 28 days before the training start date may receive a refund of up to 50% of fees paid.

Less than 14 Days Before Training

No refund will normally be issued.

However, Simlar Academy may, at its sole discretion, offer:

  • A transfer to another available training date; or
  • Course credit for future training.

Free Resit Preparation Support

Simlar Academy is committed to helping learners achieve success in their OSCE examination.

Where a learner attends the full training programme, actively participates in training activities, completes required preparation work, and subsequently does not pass their OSCE examination, Simlar Academy may provide additional resit preparation support at no additional training cost.

The Free Resit Preparation Support is subject to the following conditions:

  • The learner must provide official evidence of the unsuccessful OSCE result.
  • The learner must have attended scheduled training sessions in full.
  • The learner must have complied with all course requirements and trainer instructions.
  • The learner must not have been removed from training due to misconduct.
  • The learner must request support within six (6) months of the original training date.

Free Resit Preparation Support may include:

  • Refresher training sessions
  • Additional coaching and guidance
  • Access to selected learning materials
  • Participation in designated resit preparation classes
  • Continued trainer support

The format, timing, and availability of support shall be determined solely by Simlar Academy.

What Free Resit Preparation Support Does Not Cover

The Free Resit Preparation Support does not include:

  • NMC fees
  • OSCE examination fees
  • Pearson VUE fees
  • Travel expenses
  • Accommodation expenses
  • Visa fees
  • Immigration costs
  • Loss of earnings
  • Any third-party charges

The Free Resit Preparation Support is an educational support service only and does not constitute a guarantee of examination success.

5. OET Preparation Course Refunds

Once access has been granted to:

  • Live online classes
  • Recorded sessions
  • Google Classroom
  • Downloadable resources
  • Learning materials

no refund will normally be available.

Before access has been granted, a refund request may be considered subject to a £25 administration fee.

6. Non-Attendance

No refund will be provided where a learner:

  • Fails to attend training
  • Chooses not to participate after enrolment
  • Arrives late and misses significant portions of training
  • Withdraws after training has commenced
  • Is unable to attend due to personal circumstances

7. Accommodation Support

Accommodation support may be offered to learners attending in-person training.

Accommodation charges are separate from course fees unless explicitly stated otherwise.

Accommodation fees may be:

  • Non-refundable
  • Subject to third-party cancellation terms
  • Subject to accommodation provider policies

Where accommodation costs have already been committed or paid to a third party, no refund may be available.

8. Transfers to Future Courses

Where a refund is not available, Simlar Academy may, at its discretion, permit a transfer to a future training date.

Transfer requests:

  • Must normally be made before the training start date.
  • Are subject to availability.
  • May be limited to one transfer per booking.
  • May incur administration charges.

9. Exceptional Circumstances

Refund requests relating to exceptional circumstances may be considered on a case-by-case basis.

Examples include:

  • Serious illness
  • Hospitalisation
  • Bereavement
  • Visa refusal
  • Other significant unforeseen events

Supporting evidence may be required.

Approval is not guaranteed.

10. Cancellation by Simlar Academy

If Simlar Academy cancels a course due to circumstances within its control, learners will be offered either:

  • A full refund; or
  • A transfer to an alternative training date.

Simlar Academy shall not be responsible for:

  • Flights
  • Travel costs
  • Accommodation booked independently
  • Visa costs
  • Loss of earnings
  • Other indirect expenses

11. Examination Fees

Fees paid directly to:

  • The Nursing and Midwifery Council (NMC)
  • OSCE Test Centres
  • OET Providers
  • Pearson VUE
  • Visa Providers
  • Government Agencies

are not refundable by Simlar Academy.

12. Processing Refunds

Approved refunds will normally be processed within 14–28 working days.

Refunds will be issued using the original payment method where possible.

13. Chargebacks and Payment Disputes

Learners agree to contact Simlar Academy first to attempt resolution before initiating a payment dispute or chargeback.

Fraudulent, abusive, or unjustified chargebacks may result in:

  • Suspension of training access
  • Cancellation of enrolment
  • Recovery action for unpaid fees
  • Recovery of associated administrative costs where legally permissible

14. Limitation of Liability

To the fullest extent permitted by law, Simlar Academy shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of earnings
  • Travel expenses
  • Accommodation expenses
  • Examination fees
  • Visa fees
  • Immigration-related costs

Our total liability shall not exceed the amount paid by the learner for the specific service purchased.

15. Changes to This Policy

Simlar Academy reserves the right to amend this Refund Policy at any time.

The version published on the website at the time of booking shall apply to that booking.

Contact Us

Simlar Academy

Email: info@simlarltd.co.uk

Phone: +44 7366 510600

Location: Leicester, United Kingdom